Support Note

 
       
   

Problem 

When I installed KVASER hardware my CANcardX stopped working!
(I can not change the baudrate in the CAN hardware (CAN Driver Configuration window) available in the Control Panel).

 

 
There will be a new KVASER drivers package any day now which will solve this problem automaticly ("non-conflicting-drivers") but until then some hands on work has got to be done unfortunally.  

Problem type 1:

It's impossible to change the baudrate in the CAN Driver Configuration-window and the Vector logo is taken away and replaced with a KVASER logo.

When KVASER hardware and the drivers are installed a file called vcanconf.exe is replaced (on Windows 2000 enviroment the file is placed in ..:\WinNT\System32, (search for this file on you computer, you will find it somewere). Unfortunally, by historical reasons, this is the same file name as Vector uses in their installations.

When the KVASER drivers are installed you will be able to communicate with the installed KVASER hardware (USBcanII, Memorator, PCIcan-family using Hardware Info and so on (reading license bits, firmware versions) whitout any problems but the CANcardX will behave stupid (you can not change the bitrate for example)).

Solve the problem like this:

1. Unzip your driver-package shipped with your CANcardX or download the latest version of the CANcardX drivers here:

http://www.vector-germany.com/support/index.html??drivers.php

2. Unzip this driver package and replace the installed vcanconf.exe (you will find it in your System32 folder of your Windows installation most likely) with the one available in the driver package for CANcardX from Vector (you will find the file in teh zip-file).

Problem type 2:

If you still have problems with your CANcardX you can always reinstall the drivers for this CANcardX without affecting the drivers for the KVASER HW (Kvaser HW will only behave stange in the CAN Driver Configuration window (you will not be able to read the licence-bits, set the bitrate and so on) but you don't have to bother about this because this window is never used by Kvaser software anyway (like "channel assign" used by Vector and other stupid things :-)

(If you don't know how to reinstall the drivers for CANcardX you can read the instuctions how to upgrade/change the drivers for the LAPcan card but use the driver package from Vector (see above).

You will find the instructions here:

Upgrade a installation  of LAPcan I/II driver (Win98/2000/ME/XP)

... but keep in mind the changes you have to do: 

Point 1:  "Driver package from Vector" instead of CANlib.
Point 3: CAN hardware -> CANcardX instead of LAPcanI/II (LAPcan is replace with CANcardX in the rest of the document).
Point 9: filename is vector.inf instead of kvaser.inf).

If you still have problems don't hesitate to contact us for more details (support@kvaser.com)

 

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