Kvaser - Support Note Index

<body> <script type="text/javascript" language="javascript" src="/js/random_banner.js"></script> <script type="text/javascript" LANGUAGE="JavaScript">  </script> <p> <br> <table border="0" width="631" cellspacing="0" cellpadding="3"> <tr valign="TOP"> <td width="30"> </td> <td width="559"> <h1>Support Notes</h1> </td> </tr> <tr valign="TOP"> <td width="30"></td> <td width="559"> Answers to frequently asked questions and solutions to the most common support issues. This is where you go if you have problems with your hardware or software. </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><font color="#000000">Topics on this page</font></b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="#drivers" target="_self"> Drivers</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="#applications" target="_self"> Applications that require specific drivers, i.e. LabVIEW, DIAdem</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="#firmware" target="_self"> Firmware</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bordercolor="#FFFFFF" bgcolor="#EEEEEE" width="559" height="15"> <a href="#hardware" target="_self"> Kvaser hardware</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="#canking" target="_self"> Kvaser CANKing</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="#sdk" target="_self"> Kvaser CANLIB SDK</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="#software" target="_self">Third-party Software, e.g. CANalyzer, CANlab, X-analyzer, ...</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="#general" target="_self"> CAN technology in general</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="#all" target="_self"> All Support Notes </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><A name="#drivers" target="_self"></a>Drivers<font color="#000000">  </font> </b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> <a href="../../prod/hardware/driver_matrix.htm" target="_self">OS Support Matrix</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="canlib38/canlib38_download.htm" target="_self">Where can I find the drivers I need?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> <a href="canlib38/canlib38_install.htm" target="_self">Driver and Hardware Installation Guides for Windows</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="canlib38/canlib38_upgrade.htm" target="_self">Driver Upgrade Guide for Windows</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> <a href="canlib38/canlib38_drp.htm" target="_self">Driver Removal Guide for Windows</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="linux.htm" target="_self">Driver and Hardware Installation Guide for Linux</a>  </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><A name="#applications" target="_self"></a>Applications that require specific drivers, i.e. LabVIEW, DIAdem</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> DIAdem - <a href="softprod/diadem_install_vector.htm" target="_self">Installation instructions for Vector's  DIAdem driver on LAPcan</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> DIAdem - <a href="softprod/diadem_install_kvaser.htm" target="_self">Installation instructions for Kvaser's  DIAdem driver on LAPcan</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> LabVIEW - <a href="softprod/labview.htm" target="_self">How do I install KVASER's LabVIEW driver ?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#firmware" target="_self"></a>Firmware</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="firmware_update.htm" target="_self">Firmware updates</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="firmware_upgrade.htm" target="_self">How to upgrade the firmware </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="firmware_wintransfer.htm" target="_self">Wintransfer</a> </td> </tr> <tr> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="580" height="15"> <a href="m16na_vs_n4.htm" target="_self">USBcan II/Memorator/PCIcan II firmware 2.8 -> 2.9 M16C/NA vs. M16C/N4 CPU change</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#hardware" target="_self"></a>Kvaser hardware</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> General - <a href="canhwtst.htm" target="_self">How to test that the KVASER CAN hardware is working properly.</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> General - <a href="pin_can.htm" target="_self">Pin configuration of the CAN bus connectors</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> General - <a href="pin_lin.htm" target="_self">Pin configuration of the LIN bus connectors</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" bgcolor="#EEEEEE" height="15"> General - <a href="lapcan/lap_verify.htm" target="_self">Read the licenses on your Kvaser hardware.</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> General - <a href="sdk_channel.htm" target="_self">Which channel is connected to my Kvaser hardware?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" bgcolor="#EEEEEE" height="15"> LAPcan - <a href="pcmcia_adapter.htm" target="_self">Using LAPcan with an ISA- or PCI-bus PCMCIA Adapter </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> Leaf - <a href="magisync.htm" target="_self">Time synchronization through Kvaser MagiSync</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" bgcolor="#EEEEEE" height="15"> Memorator - <a href="memorator/memorator_tool.htm" target="_self">Set up and configuration program for Kvaser Memorator</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> Memorator - <a href="memorator/memo_switch.htm" target="_self">How to connect the external trigger on Kvaser Memorator.</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" bgcolor="#EEEEEE" height="15"> Memorator - <a href="cyw/memo_cyn_err_113.htm" target="_self">Board error 113 when using CANalyzer 4.1 and Kvaser Memorator</a>   </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> Memorator - <a href="memorator/memorator_recommended_disks.htm" target="_self">Recommended flash disk types for the Kvaser Memorator Family </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" bgcolor="#EEEEEE" height="15"> Memorator - <a href="mem_calc.htm" target="_self">Calculate which memory card size you need in your Memorator</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> Memorator - <a href="memorator/memo_upload.htm" target="_self">How can I verify an configuration?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <span style="background-color: #EEEEEE"> WAVEcan - <a href="old/wavecan_bitrate.htm" target="_self">How do I change the bit rate of the WAVEcan?</a> </span> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#canking" target="_self"></a>Kvaser CANKing</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="softprod/canking_speed.htm" target="_self">On the throughput of CANKing </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="../../prod/canking/canking.htm" target="_self">The CANking Home Page </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#sdk" target="_self"></a>Kvaser CANLIB SDK</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="old/corrupt_lib.htm" target="_self"> Are The Import Libraries Corrupt? </a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="cyw/cancard_sing.htm" target="_self">Is LAPcan Compatible With Softing's CANcard?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="borland_import_libraries.htm" target="_self">Applications built with Borland C++ Builder fail mysteriously</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15" bgcolor="#EEEEEE"> <a href="compile_with_gcc.htm" target="_self">How do I compile a CANLIB program with gcc in Windows?</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#software" target="_self"></a>Third-party Software, e.g. CANalyzer, CANlab, X-analyzer, ...</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> IPETRONIK - <a href="softprod/ipe_conf.htm" target="_self">IPEconf says that CAN hardware is not found or "READ TIMEOUT".</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> Vector - <a href="cyw/guide_vector.htm" target="_self">Kvaser hardware and driver guide for Vector software</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#FFFFFF" width="559" height="15"> Vector - <a href="cyw/install_coe_cyn.htm" target="_self">How to install Kvaser hardware under Vector CANalyzer/CANoe/CANape</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <b><a name="#general" target="_self"></a>CAN technology in general</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="generic-hw/bitrate_cablelenght.htm" target="_self">Bit rates, sample points and cable length.</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td bgcolor="#EEEEEE" width="559" height="15"> <a href="../../can/protocol/timing_calc.htm" target="_self">Bit timing calculator</a> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <hr size=1 color="#3366cc"> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a name="#all" target="_self"></a><b>All Support Notes</b> </td> </tr> <tr valign="TOP"> <td width="30" height="15"></td> <td width="559" height="15"> <a href="main_all.htm" target="_self"> A list with all support notes, including old support notes, can be found here >></a>  </td> </tr> <tr valign="TOP"> <td width="30"></td> <td width="559">   <p>  </td> </tr> <tr valign="TOP"> <td width="30"></td> <td width="559"> <a href="mailto:support@kvaser.com" target="_self">Contact our Support Team</a> </td> </tr> <tr valign="TOP"> <td width="30" height="59"></td> <td width="559" height="59">   <p>  </td> </tr> </table> <hr size=1 color="#3366cc"> <img border="0" src="/global/images/gfx/blank.gif" width="18" height="5">© Kvaser AB - 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