Support Note

     
   

 

1. Install latest CANlib drivers (CANlib 3.7 or later).  This is strongly recommended.

          Click here for detailed instructions how to install the latest drivers. 

     (Click here to find out what CANLIB version you have currently installed.)

2. Download the latest firmware for either Memorator/USBcan II/USBcan Rugged (release notes). 

          Click here for latest Memorator firmware to be used with "Memorator Tools" ("old version of Configurator").
          Click here for latest USBcan II or USBcan Rugged firmware.

Important information for KVASER CONFIGURATOR!

Kvaser Configurator requires CANLIB 3.7 drivers in PC and
firmware 2.5 for the KVASER Memorator. Download both here:

CANLIB 3.7 here (Win2k / WinXP)

Click here for Memorator firmware to be used with KVASER Configurator!


3. UNZIP the firmware package into a directory on your hard disk.

4. Make sure that ALL YOUR CAN-APPLICATIONS ARE SHUT DOWN. 
That ALSO INCLUDES the "Memorator Setup Program".

Case for MEMORATOR users

Case: USBcan II or USBcan Rugged

5. Depending of what hardware you are using double click the corresponding icon:

Memorator update (update.bat)
USBcan II update_usbcan2 (update_usbcan2.bat)
USBcan Rugged update_usbcan_rugged_c (update_usbcan_rugged_c.bat)
update_usbcan_rugged_b (update_usbcan_rugged_b.bat)

6. For USBcan II users if will look like the snapshot below. For the Memorator it is same 
(only different figures and name) and the keys to press are identical. Begin with clicking 
any key as the prompt ask you to.

7. The next window looks like this. SIMPLY PRESS SPACE to start the update.

8. It will take a few seconds to update the firmware via the USB-connection. 
When this is done it look like this.

 

9. If there are no errors press any key to close the command window. 
    If you can't update the firmware, verify that ALL YOUR APPLICATIONS
    are closed (also the Memorator Setup Tool).

10. When the update has successfully finished eject the USBcan device from 
the computer and connect it again (make it "power recycle") and verify that it 
is working properly. Click here for instructions how to verify this.

11. USBcan Rugged / USBcan II customers are finished.



12
Kvaser Memorator customers

The new setup program, Kvaser Configurator, that requires firmware 2.5 or later, can be downloaded here.
The old setup program ("Memorator Tools"), that requires firmware 2.4, can be downloaded here.

13. If you are not happy with the performance of your KVASER MEMORATOR 
after this upgrade, please consult support@kvaser.com and please also tell us the 
size and brand of your memory chip AND the SERIAL NUMBER of the 
KVASER Memorator. 
Read this.

PLEASE ALSO REMEMBER THAT IF YOU SHOULD USE YOU 
MEMORATOR AS A USBcan II (i.e. NOT AS A STAND ALONE LOGGER) 
YOU MUST EJECT THE MEMORY CARD.

Back to Technical Notes index

 


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